Our Promise of Care

Every Cueřo by HAC pair is crafted with patience and pride. Should you ever need to return or exchange your pair, our process ensures it's as seamless and dignified as your purchase experience.

Return Eligibility

To be eligible for an exchange, the following conditions must be met:

1. The footwear must be in its original condition, with all tags and packaging intact.
2. The footwear must not have been worn or altered in any way.
3. The exchange request must be made within (7 days) of the original purchase date.
4. The customer must provide a valid receipt or proof of purchase.
Generate a cinematic, luxury-style image for the “Exchange Process” section of a premium handmade shoe brand named Cuero by HAC USA. Scene Concept: A concierge or artisan delicately preparing a Cuero shoebox for dispatch — perhaps placing tissue paper, adding a gold embossed return label, or tying a ribbon. Hands should be the focus — symbolizing care and craftsmanship. The setting: a refined workspace with warm lighting, showing subtle textures of leather, paper, and marble.

Exchange Process

To initiate a refund, please follow these steps:

1. Contact our customer service team via (phone number, email, or DM ) to obtain a refund authorization.
2. Provide the required information, including the original receipt number, style number, and reason for refund.
3. Return the footwear to our store, along with all original tags and packaging.
4. Our team will process the refund within (5-7 business days).

Refund Timeline

Refunds will be processed within:

- (5-7 business days) for credit card refunds

Refunds

Customers may choose from the following refund options:

1. Full Refund: Receive a full refund to the original payment method.
2. Store Credit: Receive store credit towards a future purchase.
3. Exchange: Exchange for a different item (see Exchange Policy).
Generate a cinematic, luxury-style image for the “Exchange Process” section of a premium handmade shoe brand named Cuero by HAC USA. Scene Concept: A concierge or artisan delicately preparing a Cuero shoebox for dispatch — perhaps placing tissue paper, adding a gold embossed return label, or tying a ribbon. Hands should be the focus — symbolizing care and craftsmanship. The setting: a refined workspace with warm lighting, showing subtle textures of leather, paper, and marble.

Refund Procedure

To initiate a refund, please follow these steps

1. Contact our customer service team via (phone number, email, or DM) to obtain a refund authorization.
2. Provide the required information, including the original receipt number, style number, and reason for refund.
3. Return the footwear to our store, along with all original tags and packaging.
4. Our team will process the refund within (5-7 business days).

Refund Timeline

Refunds will be processed within: (5-7 business days) for credit card refunds

Exceptions

The following items are not eligible for exchange:

1. Sale or discounted items.
2. Custom or special orders.
3. Footwear that has been worn or altered.
4. Footwear with damage or defects caused by misuse or neglect.

Connect Directly with Cueřo

Our team is here to assist with inquiries, bespoke orders, and private consultations.

Email

business@cuerobyhac.com

Phone

+92-311-2222-952-CUEŘO

Location

Cueřo Atelier — New York, USA

Every inquiry receives personal attention within 24 hours.