Warranty Policy

At Cuero by HAC USA, we take pride in the quality, craftsmanship, and finish of our footwear. We want you to enjoy your purchase with confidence, so we offer a limited warranty on products purchased from our official website.

Please read this Warranty Policy carefully before using our website or purchasing any product from us. By placing an order through our website, you agree to the terms mentioned in this Policy.

This Warranty Policy should be read together with our Terms of Use and Return, Exchange, Cancellation & Refund Policy. We may update this Policy from time to time, and any changes will apply once posted on our website.

A. Warranty Coverage

If a product purchased from Cuero by HAC USA develops a manufacturing flaw within the warranty period, you may contact our support team for assistance.

Product Category Warranty Period
Footwear 180 days from the date of delivery

For warranty support, please contact us at:

Email: Support@cuerobyhac
WhatsApp/Phone: +92-343-9595-786

B. What Is Covered

Our warranty covers genuine manufacturing defects under normal and intended use of the product.

This may include:

  • Defects in material used in the product
  • Defects in workmanship or construction
  • Stitching or component issues caused by manufacturing fault
  • Sole or upper separation caused by manufacturing defect
  • Broken or torn components under normal use, if caused by a production fault

Each warranty claim will be reviewed by our team before approval.

C. What Is Not Covered

The warranty does not cover damage caused by normal use, misuse, or improper care.

Warranty claims will not be accepted in the following cases:

  • The product has passed the warranty period.
  • The product shows normal wear and tear.
  • The product is damaged due to rough use, accidents, or negligence.
  • The product has been washed, soaked, or exposed to excessive moisture.
  • The product is damaged due to heat, chemicals, or improper cleaning.
  • The product has been altered, repaired, or modified by the customer or a third party.
  • The product has scuffs, scratches, creases, fading, stains, or colour changes caused by regular use.
  • The product was purchased from any third-party seller, offline store, or unauthorised channel.

The warranty also does not cover:

  • Laces
  • Tags
  • Packaging
  • Accessories
  • Damage caused by incorrect size selection
  • Discomfort caused by personal fit preference

D. Warranty Claim Process

To submit a warranty claim, please contact our support team within the warranty period.

Please include:

  • Your order number
  • Clear photos or videos of the issue
  • Photos of the full product
  • A short explanation of the problem
  • Your contact details

Once we receive your claim, our team will review the details and may ask for additional information if needed.

If the claim is approved, we may offer one of the following solutions depending on the case:

  • Repair support
  • Replacement
  • Exchange
  • Store credit
  • Refund, where applicable

The final decision will be made by Cuero by HAC USA after reviewing the product condition and claim details.

E. Important Notes

The warranty applies only to products purchased directly from the Cuero by HAC USA website.

Products must be used with proper care and only for their intended purpose. Leather footwear may naturally develop creases, marks, and character over time. These are normal signs of wear and are not considered manufacturing defects.

If a warranty claim is found to be invalid, the product may be returned to the customer, and any shipping costs may be the customer’s responsibility.

Customer Support

For any questions or support regarding this Warranty Policy, please contact us at:

Email: Support@cuerobyhac
WhatsApp/Phone: +92-343-9595-786

Our team will be happy to assist you.