01
We offer size exchanges within 14 days from the date of delivery.
Overview
This Policy explains how returns, exchanges, cancellations, and refunds work for products
purchased from our website. Please read it carefully before placing your order.
We may update this Policy from time to time, so we recommend reviewing it occasionally
to stay informed.
to stay informed.
Returns
Fourteen days,
quietly
considered.
We want you to be satisfied with your purchase. If you receive your order and have a genuine reason for return, you may request a return within 14 days from the date of delivery.
Please note that return shipping charges will be paid by the customer. Original shipping charges are non-refundable.
If the product does not meet these conditions, the return request may be rejected and the product may be sent back to the customer.
Eligibility · Conditions
01
The item must be unworn.
02
The item must be unused.
03
The item must be unwashed.
04
The item must be returned in its original box or packaging.
05
Tags, labels, and any included accessories must be intact.
06
The item must not have dirt, stains, damage, odour, or visible signs of use.
Non-returnable items
What cannot be returned.
The following products cannot be returned.
Custom or personalised products
Worn shoes
Products damaged due to use, mishandling, or improper care
Products returned without original packaging or tags
EXCHANGES
A different fit, considered.
02
If the size does not fit, you may request an exchange, provided the product is unworn, unused, unwashed, and returned in its original condition with packaging and tags intact.
03
Customers are responsible for exchange shipping charges.
04
Multiple exchanges may be allowed, depending on product availability and approval by our support team.
05
If the requested size is not available, we may offer another available size, store credit, or another suitable solution.
DAMAGED, DEFECTIVE OR INCORRECT
Within 48 hours, tell us.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Once we review the case, we may offer a replacement, exchange, refund, or another suitable solution. Requests made after 48 hours may not be eligible for replacement or refund.
TO HELP US RESOLVE THE ISSUE, SHARE:
Your order number
Clear photos or videos of the product
Photos of the packaging
A short explanation of the issue
CANCELLATIONS
Should you reconsider.
If you wish to cancel your order, please contact our support team as soon as possible.
Cancellation requests are reviewed based on the order status. If your order has already been processed, packed, or dispatched, cancellation may not be possible.
For orders with multiple items, you may request cancellation of a single item or the complete order, depending on whether the order has already entered the fulfilment process.
Cuero by HAC USA also reserves the right to cancel any order due to stock issues, payment issues, pricing errors, technical problems, suspected fraud, or circumstances beyond our control.
REFUNDS
Processed within seven business days.
Once we receive your returned product, it will go through a quality check. If the return is approved, your refund will be processed within 7 business days.
Please note that shipping charges are non-refundable. After we process the refund, your bank or payment provider may take additional time to reflect the amount in your account.
If the returned product does not pass our quality check, the refund may be rejected and the product may be returned to the customer.
REFUNDS MAY BE ISSUED THROUGH
I
ORIGINAL PAYMENT METHOD
II
STORE CREDIT
III
BANK TRANSFER
HOW TO START A RETURN OR EXCHANGE
Reach us, directly.
To request a return, exchange, cancellation, or refund, please contact us. Please include your order number, reason for the request, and photos or videos where required.
EMAIL
Support@cuerobyhac
WHATSAPP / PHONE
+92-343-9595-786
CUSTOMER SUPPORT
At Cuero by HAC USA, we aim to make the process as simple, fair, and smooth as possible for every customer.
If you have any questions about your order, return, exchange, cancellation, or refund, please contact our support team. We will be happy to assist you.
