A Promise,
Stitched
into Every Pair
At Cuero by HAC USA, we take pride in the quality, craftsmanship, and finish of our footwear. Our limited warranty is our signature — extended with the same care we lavish on every last stitch.
Please read this Warranty Policy carefully before using our website or purchasing any product. By placing an order through our website, you agree to the terms mentioned in this Policy. This Warranty Policy should be read together with our Terms of Use and Return, Exchange, Cancellation & Refund Policy. We may update this Policy from time to time, and any changes will apply once posted on our website.
Warranty Coverage
If a product purchased from Cuero by HAC USA develops a manufacturing flaw within the warranty period, you may contact our atelier support for assistance.
Email: Support@cuerobyhac.com
WhatsApp / Phone: +92-343-9595-786
What Is Covered
Our warranty covers genuine manufacturing defects under normal and intended use of the product. This may include:
Defects in material used in the product
Defects in workmanship or construction
Stitching or component issues caused by manufacturing fault
Sole or upper separation caused by manufacturing defect
Broken or torn components under normal use, if caused by a production fault
Defects in material used in the product
Each warranty claim will be reviewed by our team before approval.
What Is Not Covered
The warranty does not cover damage caused by normal use, misuse, or improper care. Claims will not be accepted in the following cases:
The product has passed the warranty period.
The product shows normal wear and tear.
The product is damaged due to rough use, accidents, or negligence.
The product has been washed, soaked, or exposed to excessive moisture.
The product is damaged due to heat, chemicals, or improper cleaning.
The product has been altered, repaired, or modified by the customer or a third party.
Scuffs, scratches, creases, fading, stains, or colour changes caused by regular use.
The product was purchased from any third-party seller, offline store, or unauthorised channel.
Warranty Claim Process
To submit a warranty claim, contact our support team within the warranty period. Please include:
Your order number
Clear photos or videos of the issue
Photos of the full product
A short explanation of the problem
Your contact details
Once we receive your claim, our team will review the details and may ask for additional information if needed. If approved, we may offer:
The final decision rests with Cuero by HAC USA after reviewing the product condition and claim details.
Important Notes
The warranty applies only to products purchased directly from the Cuero by HAC USA website.
Products must be used with proper care and only for their intended purpose. Leather footwear may naturally develop creases, marks, and character over time — these are considered signs of a life well-lived, not manufacturing defects.
If a warranty claim is found to be invalid, the product may be returned to the customer, and any shipping costs may be the customer’s responsibility.
We are at your service.
For any questions or support regarding this Warranty Policy, our atelier team will be honoured to assist you.
